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  • What is Musculoskeletal Physiotherapy?
    Musculoskeletal physiotherapy is a specialty within physiotherapy that focuses on the assessment, treatment, and prevention of conditions affecting the muscles, bones, joints, ligaments, and soft tissues. This includes a wide range of conditions such as sports injuries, arthritis, back pain, and post-operative rehabilitation. We offer a range of physiotherapy services, including injury assessment, rehabilitation, manual therapy, exercise prescription, and injury prevention.
  • What conditions do you treat?
    We treat a variety of musculoskeletal conditions, including but not limited to: Back and Neck pain Acute and Chronic Sports injuries Athletic Groin pain Athletic Back pain Operative and Non-operative ACL Rehabilitation Complex Multi-ligament Knee Injuries Shoulder pain and Instability Arthritis Joint and muscle sprains/strains Post-operative rehabilitation Upper and Lower Limb Tendinopathies Repetitive strain injuries
  • How do I make an appointment?
    You can make an appointment by calling us on 07889561611, via our email: , or messaging us directly through our Facebook or Instagram page.
  • What should I expect during my first appointment?
    Your initial appointment will involve a comprehensive assessment of your condition, a discussion of your medical history, and the development of a personalised treatment plan.
  • Do you offer virtual or telehealth appointments?
    Yes, we offer virtual appointments for certain consultations and follow-ups upon request.
  • How many sessions will I need?
    The number of sessions required varies from person to person and depends on the complexity and severity of your condition. We will discuss a recommended treatment plan with you during your initial consultation and provide progress updates as needed.
  • Do I need a referral from a doctor to see a physiotherapist?
    In most cases, a referral is not required to see a physiotherapist. However, some insurance providers may require a referral for coverage. It's advisable to check with your insurance company or contact our clinic for specific information.
  • What should I wear to my physiotherapy appointment?
    Wear comfortable, loose-fitting gym clothing. Please bring any relevant medical reports or scan results to inform the consultation.
  • What is your cancellation policy?
    We kindly ask for 24-hour notice period if you need to cancel or reschedule an appointment. This allows us to accommodate other patients who may need urgent care. You will be charged 50% of the service amount as a cancellation fee without informing us. Full fees are payable for same day cancellations.
  • Do you accept insurance?
    Physport Performance is a recognised private healthcare provider for AVIVA, AXA, Vitality Aetna and Westfield for Musculoskeletal physiotherapy and rehabilitation treatment. We are certified members of the Chartered Society of Physiotherapy (MCSP) and registered with the Health Professions Council, which most private insurers require. Typically, we claim pre-authorised treatments directly through the insurance provider, but some policies differ whereby patients pay us directly and claim back the cost through their provider. It is important you contact your insurance company prior to commencing treatment with us, to confirm your individual policy and to receive your pre-authorisation claim number.
  • What are your payment options?
    We accept cash, credit, or debit cards. Payment is due at the time of service.
  • Are your physiotherapists licensed and certified?
    We are certified and licensed practitioners with the Chartered Society of Physiotherapy (MCSP) (106361), Health Professions Council (HCPC) (PH116450) and Association of Chartered Physiotherapists in Sport and Exercise Medicine (ACPSEM) (15559).
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